Thursday, August 8, 2019

Case study Essay Example | Topics and Well Written Essays - 2000 words - 20

Case study - Essay Example A happy workforce is better equipped to contribute constructively to the shared goals of the organization for higher work performance as psychological well-being is associated with the psychological well-being of the employees (Cropanzano & Wright, 2001). Dowling, Festing & Engle (2008, p.120) assert that each worker is unique with feelings, emotions, expectations and frames of references that is distinct to him/her. Consequently, individuals or employees require constant reassessment, evaluation and capacity building within the work context in order to meet the new challenges of time. Scholars reveal that within work environment, workers experience different physical, social and psychological influences that impact their work place behavior and subsequently their performance. The issues have to be addressed with innovative approach that considerably enhances their work satisfaction. Case study of Stockington branch of Superbrand, a leading retail organization of UK is undertaken to analyze factors that influence employees’ behavior. It is one of the leading chains of supermarket in UK with focus on food items. It has more than 1000 medium and large supermarkets and around 450 convenience stores. It has a wide range of products ranging from exclusive to low cost products to meet the requirements of different demographic segments. It is renowned for excellent customer service and quality products. The Stockington branch is facing some difficulties for the last nine to twelve months. A new supermarket in the town has put pressure on the sale. Currently it has employed 31 managers supervising 500 strong workforce including permanent, part-time and temporary workers to meet the demands of fluctuating numbers of customers. It has weekly turnover of  £1m. The branch has 6 departments with checkouts department having maximum numbers of employees, high absenteeism and lowest satisfaction level. Grocery department

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